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STANDARD TERMS AND CONDITIONS OF SALE

General Terms and Conditions of Sale – Chardek BV


 These General Terms and Conditions of Sale (hereinafter "GTC") govern all product sales made by Chardek BV, a company under Belgian law, whose registered office is located at Rue Jean Burgers 17, 7850 Marcq (Belgium), registered with the Crossroads Bank for Enterprises (CBE) under the number (to be completed), hereinafter referred to as "the Seller".

Any order implies the Client's unconditional acceptance of these terms, unless otherwise stated in a written agreement approved by the Seller.

1. Products, Orders, and Prices


1.1 Products 

The products marketed by Chardek BV are described and presented with the greatest possible accuracy. However, changes may be made without notice, particularly for technical reasons or continuous improvement. Photographs have no contractual value.

1.2 Orders 

Any order is firm and final upon receipt of payment or written confirmation from the Seller. Chardek BV reserves the right to refuse or cancel any order from a Client with whom there is a dispute regarding a previous payment.

1.3 Prices 

Prices are expressed in euros (€). For consumers, prices include all taxes (VAT included). For professionals, prices are indicated excluding VAT, unless otherwise stated. The Seller reserves the right to change its prices at any time. The applicable price is that in effect at the time of the order.

2. Delivery


Delivery times are given as an indication. Chardek BV cannot be held responsible for delays due to force majeure, actions attributable to the Client, or a third party. 

The products are delivered to the address provided by the Customer at the time of the order. The risks of loss or damage are transferred to the Customer upon receipt of the goods.

3. Payment


Payment is made in full at the time of the order for individuals, and within 30 days from the invoice date for professionals, unless otherwise agreed. 

Payments are made via a secure system compliant with PCI-DSS standards (for example: Stripe, Odoo Payments, or equivalent). 

Any late payment will result in the application of legal interest as well as a flat fee of 10% of the amount due, with a minimum of €50.

4. Right of Withdrawal


In accordance with Book VI of the Belgian Economic Law Code, the consumer has a period of 14 days to exercise their right of withdrawal from the receipt of the product. 

Return shipping costs are the responsibility of the Customer, unless the error is attributable to Chardek BV. Products must be returned in their original condition, unused, and in complete undamaged packaging.

5. Warranty and After-Sales Service


5.1 Warranty (legal and commercial)

Products benefit from a total warranty of three (3) years from the date of purchase (proof of purchase required), composed as follows:

  • a legal conformity warranty of two (2) years, in accordance with Book VI of the Economic Law Code;
  • an additional commercial warranty of one (1) year offered by Chardek BV, applicable under the conditions defined below.

The legal warranty covers any conformity defect existing at the time of delivery of the goods and cannot be limited or excluded. The commercial warranty exclusively covers non-apparent defects affecting electronic components and resulting from a manufacturing defect.

During the warranty period, Chardek BV commits, at its discretion, to repair or replace defective parts, or to restore the device to an equivalent working condition. The warranty does not confer any right to a systematic replacement with a new device. The following are expressly excluded from the warranty: the stick, the deployable rod, the measuring spoon, and the garden gloves.

The warranty does not cover:

  • damages resulting from improper use, use not in accordance with the instructions, or lack of maintenance;
  • damages caused by unauthorized modifications or repairs;
  • normal wear and tear;
  • indirect or immaterial damages.

Repairs made under the warranty do not extend the initial warranty period. No compensation can be claimed in the event of temporary unavailability of the product. The user must comply with the conditions of use and storage. Shipping costs and risks are the responsibility of the Customer, unless otherwise agreed. Before any return, the Customer must check the proper functioning of the battery, as this is a common cause of malfunction.

5.3 After-sales service

An after-sales service is offered for out-of-warranty repairs, subject to technical feasibility. Shipping costs are the responsibility of the Customer.

6. Retention of title


The products remain the property of Chardek BV until full payment of the price. However, the risks associated with the products are transferred to the Customer upon their delivery. The Customer agrees to insure the products against any risk of loss, theft, or destruction until full payment.

7. Intellectual property


All elements, documents, brands, models, logos, and content related to Chardek BV products remain the exclusive property of the Seller. Any reproduction, distribution, or use without prior written permission is strictly prohibited.

8. Personal data protection


Chardek BV processes its customers' personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679). 

The data collected is limited to what is necessary for processing orders, deliveries, and communications. 

They are never sold to third parties and are retained for the duration necessary for the business relationship. 

Customers have the right to access, rectify, oppose, and delete their data, to be exercised with the data controller: 

(email address to be added later).

9. Force majeure


Neither party can be held liable in the event of force majeure, including but not limited to: fire, strike, war, pandemic, power failure, natural disaster, or any unforeseen event independent of the will of the parties.

10. Applicable law and competent jurisdiction


These General Terms and Conditions are subject to Belgian law. 

Any dispute regarding their interpretation or execution falls under the exclusive jurisdiction of the courts of the judicial district where Chardek BV's registered office is located, unless a mandatory provision applicable to consumers states otherwise.

11. Acceptance


The Client acknowledges having read these General Terms and Conditions of Sale and accepts them in full before placing any order.


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